Frequently asked questions
How do I get started?
What happens after I sign up?
After you sign up, you will get a confirmation for your order immediately. Within 24 hours you will receive an onboarding email from our team with next steps to schedule a 1:1 call with our team. We will show you your new project management dashboard and give you a tour of how it all works.
We'll explain how to see your projects, how to assign new tasks, how to track progress, how to review tasks, and approve designs. We will cover everything you need to know to make working with our team simple and easy.
What is a task?
A task is simple project or a piece of work you want to delegate. For exapmle, building a whole new website would be a project rather than a task. A task would be to re-design the homepage on a website, to design a logo, or create a social media post, etc.
We provide unlimited marketing tasks, design tasks, and website tasks (for maintaining an existing website). We do consider building a landing page as a task.
Check out our list of tasks above this section to get a clear idea of the types of work we consider as tasks. If you don't see an item on the list, don't fret. The list would be everlasting if we tried to include them all. Simply ask our team if you are unsure.
How do I request a task?
You will be assigned a personal dashboard when you sign up. You can access your dashboard online anytime and from any device.
The project board is your default view when you login. You simply click (Add Task) to the
(To Do) list and it will automatically notify our team a new task has been assigned.
Your dasbhboard view shows you a list for all tasks in the system according to their status:
1. Tasks To Be Done
2. Tasks In Progress
3. Tasks to Review
4. Tasks Completed
You can easily add tasks and track progress of all tasks in one place.
Do you create content?
Yes, we create virtually any content you can imagine including:
Blog Posts, Social Media Posts, Articles, E-books, Case Studies, Infographics, Presentations, Proposals, Sales Handouts, Flyers, Brochures, Email Campaigns, Newsletters, Website Content, and more.
How do I approve tasks and communicate with your team?
All tasks are assigned, tracked and approved within your dashboard. All team communication takes place on the dashboard or by email. We do provide phone support as needed as well.
What website builders do you work with?
We provide support on all popular website and langing page builders including Wordpress, Shopify, Hubspot, Elementor, DIVI, Instapage, ClickFunnels, Wix, and Squarespace.
How many tasks are completed per month?
This depends on the plan you purchase and how quickly you respond with feedback. Our goal is to provide industry leading turn-around times, but that requires responsive clients. The faster you provide feedback and approve your active tasks, the faster we can move on to the next assigned task.
To give you an example, a Professional Plan user may have up to 3 active tasks at a time and our turnaround times are 1-2 days on most tasks. In a week if they check and approve tasks daily they could complete up to 15 tasks per week or 60 tasks per month.
Are there any hidden fees?
No, we provide clear transparent pricing. We provide simple flat rates with no contracts and no cancellation fees. You can upgrade or downgrade from month to month as needed. You can cancel anytime for any reason with no questions asked. If you needed a custom project, like a full website design, we provide a full quote with all costs disclosed up front as well.
Can I really cancel anytime?
Yes, you can cancel anytime with no questions asked. We have no contracts. All our services are provided on a month-to-month subscription basis. You simply request to unsubscribe and you will never be billed again.
What is the difference between you and hiring freelancers or another agency?
We provide one of the most comprehensive marketing solutions availalbe with flat rates built to scale with your business. Our model is unique. We strive to provide full coverage for our clients by providing help with marketing, design, and website tasks.
We don't lock you into contracts like many agencies do. We don't bundle services and overcharge for things you don't need. We provide unlimited tasks with services on-demand to fit your business and your budget. You have complete control over the tasks you assign and what the priorities are for your business. Our team acts more as an extension of your team than as an outside agency with our collaborative dashboard as well.
As for freelancers, you can handle tasks with them, but you will spend countless hours going back and forth to find the right fit, negotiating prices, and reviewing proposals. We wanted to cut out all of the fluff that makes managing simple tasks difficult and time consuming.
Pay a flat rate each month - and get all the help you need with any marketing or design task on-demand.
How can you provide high-quality work at such affordable rates?
Innovation is in our DNA. We were built with speed, accuracy and adaptability in mind. We wanted to provide a new solution to modern marketing challenges.
Many traditional agencies are bloated with overhead from high rent and from sourcing only local talent.
Our agency is entirely remote and sources the top talent from around the world. We hire experienced professionals - not interns. We provide a great work-life balance and that keeps our team happy and productive.
We utilize technology to create better processes and workflows to speed up turn-around times without reducing the quality of work we deliver.
We are not happy until you are. We promise to work hard to deliver results you will be pleased with and offer unlimited revisions to ensure you get exactly what you want.